+255 787 387 383 
customercare@coolblue.co.tz
faq
Frequently asked questions
Everything you need to know about ordering, delivery and service.
About Cool Blue
What makes Cool Blue water different from other bottled water brands?
COOL BLUE stands out through our commitment to quality, reliable delivery, and excellent customer service. We offer free delivery within Dar es Salaam to homes, offices, and institutions, ensuring customer satisfaction with every order.
How long has Cool Blue been in business?
Cool Blue Pure Drinking Water has been supplying since 1998, which is more than 25 years.
Is Cool Blue water safe for children and babies?
Yes, COOL BLUE Pure Drinking Water is suitable for children because it meets drinking-water quality standards and is handled properly. For babies, especially those under six months, consult a healthcare professional before use.
Where is Cool Blue located?
Our office are located at Eyasi Road, Mikocheni Industrial Area, Dar es Salaam, Tanzania.
Orders and Delivery
Do you deliver?
Yes! COOL BLUE offers free delivery within Dar es Salaam to homes, offices, and institutions. We are committed to providing excellent customer service and ensuring customer satisfaction.
How do I place an order?
Call us on +255 787 387 383 / +255 687 387 383, send a WhatsApp message, use the online order form on our website.
How long does delivery take?
Most orders within Dar es Salaam are delivered the same day. Call or WhatsApp us on +255 787 387 383/ +255 687 387 383 to confirm a time.
What bottle sizes do you offer?
We offer 20L, 18.9L and 15L bottles.
How can I pay?
You can pay by cash, mobile money or bank transfer.
Do I need to return empty bottles?
Yes. Our 20L and 18.9L bottles are reusable. Our driver collects your empty bottles when delivering new ones.The 15L bottle is disposable and does not need to be returned..
Water Dispensers
What types of water dispensers do you provide?
We supply hot and cold, room temperature, and floor-standing water dispensers. We also offer full service and support to ensure your dispenser works properly.
My water dispenser is not working. What should I do?
First, check that the power is on and the water bottle is properly placed. If the dispenser still does not work, contact our customer service team by phone, WhatsApp, or email, and we will assist you as soon as possible..
Do you service and repair dispensers?
Yes. We do routine servicing, deep cleaning and repairs, including tap replacement and fixing heating or cooling problems.
How often should a dispenser be serviced?
We recommend servicing every 3 to 6 months, depending on how much it is used. Contact us to set up scheduled maintenance .
Can you service dispensers that were not bought from Cool Blue?
Yes. We service other dispenser brands too. Tell us the model and the problem and we will advise.
Corporate Clients
Can you supply large offices, factories and institutions?
Yes. We supply corporate, government, project and institutional clients, with daily delivery capacity and digital delivery systems.
Do you offer customized plans for companies?
Yes. We offer tailored plans with scheduled deliveries, digital invoicing, equipment leasing and a dedicated account manager.
Can I get a water test certificate?
Yes. Corporate and institutional clients can request a water test certificate. Contact us to arrange it.
Contact
How can I contact Cool Blue?
Call or WhatsApp +255 787 387 383 / +255 687 387 383, or email customercare@coolblue.co.tz. or customer.support.co.tz
COOLBLUE MAKING LIFE GOOD FOR OVER 25 YEARS
how to become our customer
How can I become a Cool Blue Client?
Just contact 0787 387 383 for immediate solution
Why you, not others?
Because we best quality water and delivery is on time
I want to be a credit client, where do I start?
Call 0787 387 383 for immediate assistance
Are you all over Tanzania?
No, currently we are in Dar es salaam, Pwani, Morogoro and Dodoma